CRM Business Analyst (Salesforce)

CRM Business Analyst (Salesforce)


Title: CRM Business Analyst (Salesforce)

Location: New York, NY

Type: Contract to Perm

Salary: Based on Experience


Here are some of the qualifications we are looking for.


  • Creating detailed requirements documents using the appropriate templates and/or analysis tools.
  • Performing 1st and 2nd level support for the CRM SalesForce, SalesForce Marketing Cloud, Wave Reporting, and Forms Tool systems.
  • Following up regularly with the user community to identify system issues and requirements.
  • Working with business unit personnel to prioritize work accordingly.
  • Meeting with developers to review system requirements
  • Testing systems and enhancements before presenting to the user community
  • Conducting user acceptance testing when implementing functionality, bug fixes, or new systems
  • Handling multiple analyst assignments concurrently
  • Preparing user training documentation & performing one-on-one or group training sessions with users


Experience and Skills

  • 3-5 years experience in a professional business environment/providing system support
  • Bachelor’s degree in Information Technology preferred but not required
  • Salesforce Marketing Cloud experience preferred
  • Demonstrated self-starter who can complete projects with minimal supervision
  • Strong written and verbal communication skills
  • -Ability to write a complete, detailed requirements document that describes a significant enhancement or new system area
  • -The ability to communicate effectively via email with business users, team members, and other IT groups
  • Ability to interact well with business users at different levels within the organization
  • Excellent at setting user expectations regarding general system support as well as for enhancements & bug fixes
  • Keen prioritization skills and the ability to handle multiple tasks or projects concurrently
  • Ability to work well in a collaborative, team-oriented environment
  • Ability to work in a high-pressure environment and meet critical deadlines