Technical AEM Business Analyst

• Location: New york, New York
• Type: Direct Hire
• Job #1584

In this role, you will work alongside Product owners, agile team of Engineers, Business SMEs, various Service owners & Support teams with a key focus to drive innovation and continuously deliver business outcomes.

Your key responsibilities will include:

• designing experiences based on a deep understanding of user’s needs and map to technology processes and systems/services
• facilitate workshops for alignment, ideation and iteration, for small and large groups
• produce customer journey maps, flowcharts, process maps, wireframes and prototypes for testing and validation
• embed a Human Centered Design approach in the team’s ways of working
• define a wide range of business and technical process solutions in the customer experience space
• develop user stories within the defined documentation framework
• work with the scrum team and business users to ensure solution quality

To be successful in this role, you will have:

• 3+ years’ experience in design & analysis, preferably Customer Experience domain
• proven experience in end-to-end design thinking and activities across the user-centered design process
• a collaborative attitude, bringing excellent communication and interpersonal skills
• experience working in an agile team using story mapping, task flows, needs analysis and prioritisation
• a flexible, commercial, and practical approach to design, while remaining the advocate for the end user
• delivering complex projects working across multiple streams, multiple regions, with multiple vendors
• strong analytical, problem solving and critical thinking abilities with well-structured written and verbal communications