Technical AEM Business Analyst

  • Location:

    New york, New York - United States

  • Sector:

    Digital Marketing Technology

  • Job ref:


  • Contact:

    Riley Spraggs

  • Expiry date:


  • Published:

    2 months ago

  • Location: New york, New York
  • Type: Direct Hire
  • Job #1584

In this role, you will work alongside Product owners, agile team of Engineers, Business SMEs, various Service owners & Support teams with a key focus to drive innovation and continuously deliver business outcomes.

Your key responsibilities will include:

  • designing experiences based on a deep understanding of user’s needs and map to technology processes and systems/services
  • facilitate workshops for alignment, ideation and iteration, for small and large groups
  • produce customer journey maps, flowcharts, process maps, wireframes and prototypes for testing and validation
  • embed a Human Centered Design approach in the team’s ways of working
  • define a wide range of business and technical process solutions in the customer experience space
  • develop user stories within the defined documentation framework
  • work with the scrum team and business users to ensure solution quality


To be successful in this role, you will have:

  • 3+ years’ experience in design & analysis, preferably Customer Experience domain
  • proven experience in end-to-end design thinking and activities across the user-centered design process
  • a collaborative attitude, bringing excellent communication and interpersonal skills
  • experience working in an agile team using story mapping, task flows, needs analysis and prioritisation
  • a flexible, commercial, and practical approach to design, while remaining the advocate for the end user
  • delivering complex projects working across multiple streams, multiple regions, with multiple vendors
  • strong analytical, problem solving and critical thinking abilities with well-structured written and verbal communications
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