Need a Navigator for your AEM Journey?

As a 20+ year leader with Adobe DX cloud products, it was always rewarding to see clients get their initial implementation up and running – – however, it was also a challenge to know that there was often a gap left to realize ongoing value from the platform – – especially Adobe Experience Manager (AEM).  Oftentimes, the original integrator finishes up, and there are many “unknowns” in how to optimize and evolve AEM to meet the businesses needs.

1. Valuable Use cases left on the table
2. Under-trained practitioners left with customized code
3. New features, functions, and integrations needed to get the best of your AEM instance
4. Data estate issues, and Data fitness issues needed to scale and enable key value drivers

In this run and operate mode, it is a challenge for the Leadership and the combined IT and Marketing resources to find the time to become Adobe Experience Manager experts, even though they desire to gain the skills and have the capability.

That is where we created our Navigator – Adobe Expert On Demand offering – – think of it as Teledoc for your Adobe DX tech – – –  it is a simple subscription offering that gives your Martech teams real-time access to top Adobe DX Experts (AEM focused on launch), to get quick answers and deep understanding to ‘Run and Operate” type of questions.

Our experts have deep industry and consulting experience and can guide your teams on the fastest solution to meet your needs.  We want YOU to gain the experience and acquire the skills within the context of the issues, as they get resolved.

We have found Navigator is a fit when:

1. Corporate constraints may prevent teams from getting the resources needed to solve common AEM issues, when they need them.  Procurement, onsite requirements etc., can make having an expert a video call away, a great fit.
2. Flexible Pricing –  In addition, it can be cost efficient to get the right expert for the right problem.  We have found that there can be inefficiency when contractors are tasked with unfamiliar issues, i.e. Contractors learning on your dime.  With Navigator we assess the problem, and get you the expertise needed.  In addition, you can subscribe to 10, 20 or 40 hours a month to match your needs.
3. Speed to issue resolution – – with Navigator, our goal is to resolve things quickly and efficiently.  We seek to reduce the turnaround time for Support, Enhancement and Advisory needs for AEM Support questions.

What do we find clients needing?

We see common issues with image serving, component,  and security issues that can be resolved and optimized remotely.  Testing protocol strategy and code coverage is also a common practice we help to stand up and facilitate.  In addition, with new features and functions coming out on a regular basis, we stay on the tip of the spear and can help you on your journey to take advantage of these features to drive Personalization, CX, and conversion.

As you progress on your Adobe Experience Journey, work with Focus Global Services to optimize your Martech staff’s time and learning journey with Navigator.  And as a 360 degree Adobe Talent provider, we have your back when issues gain scope and complexity.  We Also have the ability to bring in Contractors, stand up Project based Teams (ARMADA offering), and even place permanent experts into your organization.