Engagement Manager, Generative AI

• Location: San Jose, California
• Type: Contract
• Job #2078

*Most likely 40 hours per week, every week for 6+ months
*Must know Adobe GenStudio
*Must have consulting experience
*Must be sharp, high level type of consultant

We are seeking an Engagement Manager to lead client adoption and success for a next-generation Generative AI content platform. This role sits at the intersection of product, consulting, and client delivery. The ideal candidate is not deeply technical but has a strong understanding of product features, functionality, and implementation workflows, and can confidently guide customers from onboarding through value realization.

This is a client-facing role for someone who thrives in ambiguity, enjoys working with emerging technology, and brings a consulting mindset to managing complex engagements.

Key Responsibilities

• Serve as the primary point of contact for clients adopting a Generative AI content platform

• Lead client onboarding, implementation coordination, and ongoing engagement management

• Develop a strong understanding of product features, capabilities, and best-practice use cases

• Translate client business goals into clear implementation plans and adoption strategies

• Partner with internal product, engineering, and support teams to ensure successful delivery

• Proactively manage client expectations, timelines, risks, and outcomes

• Act as a trusted advisor, helping clients maximize value from the platform over time

• Support multiple client engagements simultaneously while maintaining a high-quality experience

Required Qualifications

• Experience in an Engagement Manager, Client Partner, or Consulting role

• Familiarity with SaaS platforms, digital products, or AI-enabled solutions

• Ability to understand product functionality and implementation processes (without being hands-on technical)

• Strong communication, presentation, and stakeholder management skills

• Comfort working in a fast-paced, early-stage or rapidly evolving product environment

Preferred Qualifications

• Background in management consulting or professional services (e.g., Deloitte, Accenture, etc.)

• Experience supporting enterprise clients or large-scale implementations

• Exposure to Generative AI, content platforms, marketing technology, or digital experience tools

• Experience working with brand, marketing, or creative teams

Additional Details

• Product training will be provided; however, candidates with prior experience using or implementing the platform are highly preferred

• There is an existing customer base actively using the product

• Target start timeframe: mid to late January

• This is a newly created role with significant opportunity to help shape engagement processes and best practices

GenStudio unifies Adobe Experience Cloud and Creative Cloud to help marketers rapidly create, manage, activate, and measure personalized, brand-compliant digital content (ads, emails, etc.) at scale using AI, streamlining the entire content supply chain from ideation to performance analysis. It uses tools like Firefly Design Intelligence and AI agents to automate tasks, adapt content for different channels/regions, and ensure brand consistency through custom guidelines.